At Fajascolombianas.shop, we want you to feel secure when shopping with us. That's why we offer a simple 30 calendar day return policy from the date of delivery. If for any reason you are not satisfied with the purchased product, you have 30 days to return the merchandise, unused, with all tags still attached, in order to proceed with the refund process.
It is our duty to inform you that our company policies allow for exchanges. Similarly, there is the possibility of receiving your product for return and get a credit note for the equivalent value of the garment so you can place a new order with the size or model that best suits your needs. In case you do not wish to exchange or purchase a new garment, we can start the refund process. The aforementioned options may be applied if they meet the following criteria:
Each of the returns will be subjected to quality control in our warehouse.
The right of return will take place if the items are received in our warehouse within a period of 30 days, starting from their delivery. They must comply with the following conditions:
- The garments must be unworn, with all their tags still attached and sent back to our warehouse in their original packaging.
- The products must be free of odors and marks. We recommend that you do not use perfumes or deodorants when trying on the garment.
- It is very important to wear underwear when trying on the product. Remember that this is an intimate garment. Any returned garment that is worn or soiled will not be processed for return if it will be sent back to you.
- It is not mandatory, but we recommend that you return the product with the pre-paid return label that our customer service department will send you. This way, our warehouse will be able to confirm receipt of the item before beginning any return or exchange process. This process will be done only once at the discretion of Fajascolombianas.shop.
- For purchases outside the United States, international shipping costs to our warehouse are at your expense. Such shipping is NOT refundable.
- Our returns and exchanges process takes between 7 and 14 days from the time your package arrives at our warehouse. Unclaimed orders and exchanges will be credited back to the credit card or Paypal account you used for the purchase.
- Shipping charges are non-refundable. Please note that the refund may take up to 1 billing cycle before it is reflected as a credit. If the merchandise does not meet the conditions previously mentioned, the merchandise may be subject to extra fees (up to 50% of the original price).
- If for any reason you receive a damaged, defective, or incorrect product, please contact our customer service department immediately.
- All unclaimed packages returned to our warehouse will be subject to a ten percent (10%) restocking fee.
* NOTE: Please note that, for health reasons, some of the items sold on our site are considered "FINAL SALE". Such products cannot be accepted or processed for return or exchange. Final sale products are duly identified on their respective pages. You will also be informed when one of these products is in your shopping cart before you begin the checkout process. The products in Clearance - Promotion category - are considered final sale.
** Fajascolombianas.shop reserves the right to apply these return policies for gifts and promotional items.
*** Coupons are not valid on clearance items.
RETURNING AN ITEM
Before returning items please make sure that your returned item meets the conditions mentioned above.
If everything is OK, you can initiate a return.